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What’s new

  1. Oct 24, 2026

    Texts by plan

    • Texts included each month, fair use: 1,000 on Lite and 5,000 on Premium. Settings, Billing shows your count against your plan's number. Past it, texts pause until the 1st and email updates continue, as before.
    • The home page shows three more things from the shop: a step set to Internal, Skip on an optional step, and a step that completes itself once the internal steps before it are done.

  2. Oct 24, 2026

    Lite and Premium

    • Two plans. Lite is $35 a month: one template, three staff, one contact per customer, photos on steps. Premium is $125 and has everything: unlimited templates and staff, several contacts per customer, PDF files, optional and automatic steps, the portal that shows a contact every job, and your own domain for customer pages. Every company that was with us before today is on Premium.
    • Switch plans in Settings, Billing. A switch is prorated. Moving to Lite is refused while you hold more than Lite allows, with the reasons.
    • Premium: Settings, Company, Custom domain. Enter a host like track.yourshop.com, add the CNAME record it shows, and once it reads Verified your customer links and emails use it.

  3. Oct 24, 2026

    Step strip, optional steps, job slip

    • Jobs, Open: a row of pills above the table, one per step with its open-job count. Tap one to see only the jobs at that step. With several templates, pick whose steps the strip shows.
    • A step can complete automatically: switch it on in the template and it checks itself, and tells the customer, once the internal steps before it are done.
    • Optional steps: switch "Optional" on in the template, and staff get a small Skip on the job. A skipped step is hidden from the customer; Include brings it back.
    • Print slip on the job page: a 4 x 6 and a receipt-width PDF with the key and a QR code to the customer's page, for walk-ins with no phone or email. Track a job now takes the key and a last name as well as an email.
    • Billing: a card added during the trial is first charged when the trial ends, however close that is.

  4. Oct 21, 2026

    Check steps from the list

    • Check a step straight from Jobs or My steps: the round ring beside the current step. The row moves to the next step and shows Undo for a few seconds. Customers are told as usual.
    • A step with an optional staff note gets "+ note" beside it for a one-line note. Steps that need a note or photo open their page instead.

  5. Oct 21, 2026

    Files on steps

    • A step takes up to three photos or files, PDF included, 10 MB each. Customers see photos as before and a file as a row with Open, on their page and in the step's email.
    • Remove a file with the pencil on its row. The job's history shows every file added or removed.

  6. Oct 21, 2026

    Message to customer

    • A step in a template can carry a message to the customer (Templates, the note glyph at the end of a step row). New jobs start with it on that step. Customers see it on their page and in that step's email. Staff can change or clear it on each job.
    • The template's "Note" and "Photo" columns are now "Staff note" and "Staff photo", each with an ⓘ that explains it.

  7. Oct 20, 2026

    Estimated dates

    • A date you type for a job's last step now reads "Est." until that step is checked. Then the real time shows. Customers see it the same way on their page and in emails.
    • Steps are "checked", not "ticked", everywhere, including the job history.

  8. Oct 20, 2026

    The job link by text

    • A customer who already agreed to texts gets the job link by text the moment a job is created, not only by email. Their first text is still the opt-in line.

  9. Oct 20, 2026

    Ratings, a weekly summary and texts

    • Customers rate the job once it is done: five stars and a line on their page; four or five stars ask for a Google review (Settings, Company, Google review link).
    • "Your week at <Company>" every Monday at 7 AM: jobs created and finished, texts and emails sent, the week's ratings, and open jobs that have gone quiet. Settings, Company has the timezone and the switch.
    • Text updates: a step done, the last step done, a changed date and a job on hold reach the customer by text as well as email, once they agree (Customers, the contact's row).
What's new · Tretle